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Vice President, Customer Experience
AGL Resources
Connie McIntyre was named vice president, Customer Experience, in July 2007. She is responsible for managing service for 2.2 million customers in the six states served by AGL Resources. This includes overseeing all call center operations, customer logistics, credit and collections, and supporting technology.
Ms. McIntyre has an outstanding reputation for delivering results and an unwavering commitment to the customer. Prior to her promotion to her present position, she served as region manager of Atlanta Gas Light’s Northeast Georgia—Gwinnett, North Fulton, Forsyth and Hall counties—where she led diverse teams of more than 80 employees dedicated to improving operations and resolving customer service issues.
Ms. McIntyre has been employed at AGL since 1977 and has also worked as director of the Customer Care Center, served in management positions in Information Systems and Process Improvements, and led the marketer services team through the deregulation of the Georgia residential natural gas market in 1998.
Ms. McIntyre serves on the boards of Greater North Fulton Chamber of Commerce, the American Cancer Society and YWCA Atlanta. She is also very active in other community and civic organizations.
She graduated from Georgia College with a bachelor’s degree in business administration and has a master’s of business administration from Brenau University.
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