Vice President, Customer Experience
As vice president of Customer Experience, Connie McIntyre is responsible for enhancing and sustaining the customer experience for 4.5 million customers in the seven states served by AGL Resources (NYSE:GAS) utilities: Atlanta Gas Light, Chattanooga Gas, Elizabethtown Gas, Elkton Gas, Florida City Gas, Nicor Gas and Virginia Natural Gas. She is responsible for customer care center operations, billing, payment, credit functions and supporting customer initiatives.
McIntyre has held various leadership positions over her long career at AGL Resources. She served as director of the company's customer care center and held several management positions in information systems and process improvements. She led business teams in implementing several large computer systems. She also served as a regional manager overseeing field operations in one of the largest regions in the Atlanta Gas Light service territory and led the AGL Resources marketer services team through the deregulation of the Georgia natural gas market in 1998.
McIntyre also has played a key role in the centralization of AGL Resources' customer care operations, creating operational efficiencies and improving customer service. Her experience and insight in customer care, IT, marketing, and field operations have optimized the overall customer experience.
McIntyre currently serves as chair of the Southern Gas Association Customer Experience committee and is active with the American Gas Association Customer Service Committee. She is very active in other community and civic organizations in the Atlanta metro area.
A Georgia native, McIntyre graduated from Georgia College with a bachelor's degree in business administration and holds a master of business administration from Brenau University. She is a graduate of Leadership North Fulton and a certified customer service professional.
McIntyre lives in the Atlanta area.
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves approximately 630,000 retail energy customers and approximately 1.2 million customer service contracts through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a Fortune 500 company and a member of the S&P 500 Index. For more information, visit aglresources.com.