Connie McIntyre

Connie McIntyre
Vice President, Customer Experience

Southern Company Gas

As vice president of Customer Experience, Connie McIntyre is responsible for enhancing and sustaining the customer experience for 4.5 million customers in the seven states served by Southern Company Gas (formerly AGL Resources) utilities: Atlanta Gas Light, Chattanooga Gas, Elizabethtown Gas, Elkton Gas, Florida City Gas, Nicor Gas and Virginia Natural Gas. She is responsible for customer care center operations, billing, payment, credit functions and supporting customer initiatives.

McIntyre has held various leadership positions over her long career at Southern Company Gas. She served as director of the company's customer care center and held several management positions in information systems and process improvements. She led business teams in implementing several large computer systems. She also served as a regional manager overseeing field operations in one of the largest regions in the Atlanta Gas Light service territory and led the Southern Company Gas marketer services team through the deregulation of the Georgia natural gas market in 1998.

McIntyre also has played a key role in the centralization of Southern Company Gas' customer care operations, creating operational efficiencies and improving customer service. Her experience and insight in customer care, IT, marketing, and field operations have optimized the overall customer experience.

McIntyre currently serves as chair of the Southern Gas Association Customer Experience committee and is active with the American Gas Association Customer Service Committee. She is very active in other community and civic organizations in the Atlanta metro area.

A Georgia native, McIntyre graduated from Georgia College with a bachelor's degree in business administration and holds a master of business administration from Brenau University. She is a graduate of Leadership North Fulton and a certified customer service professional.

McIntyre lives in the Atlanta area.

August 2016

 

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE: SO), America’s premier energy company. Southern Company Gas serves approximately 4.5 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at southerncompanygas.com.